When a customer files a complaint about a received shipment 20 days later, the first panic in the warehouse is: "When did we prepare this order, and during whose shift?" Searching for a single package among thousands of hours of classic security camera footage is a massive waste of time.
In e-commerce operations, merely having evidence isn't enough; you must be able to access that evidence in seconds when needed.
Barcode Search in Seconds
ParcelRec Dashboard indexes every recorded video with the tracking code or order number scanned during packing. When a customer reports an issue via Amazon or Shopify:
- You type the order number into the search bar on your ParcelRec management panel.
- The system filters and brings the relevant video and log record to the screen in 1 second.
- Thanks to the embedded date, hour, and second timestamp on the video, the exact moment the package was prepared becomes clear.
Operational Speed: Instead of scanning CCTV footage for hours, you can reach the packaging moment of the shipment with a single query and forward the evidence link to the marketplace before the dispute period expires.
Why is a Precise Timestamp Critical?
Carriers or customers sometimes create excuses based on the time the product was handed over. Thanks to timestamped records:
- Delivery Discrepancies are Resolved: The carrier branch's claim that "the package was brought to us late" is refuted by the preparation time in the video.
- Shift Responsibility Becomes Clear: In allegations of faulty or missing shipments, it is directly determined which packing table was operating during that time slot.
- Manipulation is Prevented: The hard-coded (embedded in the video) time information leaves no room for suspicion of external editing.
Retroactive Archive Guarantee
Because videos archived with ParcelRec are directly organized into folders in your company's Google Drive account, you can instantly find even an order from months ago via the search box, fully securing your operation in retroactive audits.